The Language of Outsourced Call Centers
副标题: A corpus-based study of cross-cultural interaction
作者: Eric Friginal
作者单位: Georgia State University
英文丛书称: Studies in Corpus Linguistics
出版社: John Benjamins Publishing Company,   2009
来源数据库: John Benjamins Publishing Company
DOI: 10.1075/scl.34
原始语种摘要: The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents’ experience and performance, and types of transactional tasks. The research design relies on a number of...
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  • center 中心
  • corpus 基金的本金
  • between 在中间
  • number 号码
  • qualitative 质的
  • linguistics 语言学
  • range 射程
  • first 第一
  • including 包括(气导)包括……在内包括…在内
  • syntactic 语法