A study on the quality of health care services delivered by phcs of coimbatore with respect to availability of human resource
作者: A. Sunil FranklinP.R. Muthuswamy
刊名: International Journal of Management, IT and Engineering, 2019, Vol.7 (12), pp.61-73
来源数据库: Indianjournals.com
关键词: Manpower UtilizationHospital AdministrationService quality of primary health care centers
原始语种摘要: Manpower is one of the most important resources utilized in an organization to achieve its objectives. A Hospital is a labor-intensive and capital-intensive organization. One reason for healthcare's reliance on an extensive workforce is that it is not possible to produce a “service” and store it for later consumption. In healthcare, the production of the service that is purchased and the consumption of that service occur simultaneously. The interaction between the healthcare consumers & providers is an integral part of the delivery of health services. Given the dependence on healthcare professionals to deliver service, the possibility of heterogeneity of service quality must be recognized within an employee and amongst the employees. Hospital is an institution dedicated to the attention...
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  • quality 品质
  • resource 资源
  • consumption 消耗
  • institution 设立
  • workforce 劳动力
  • health 保健
  • responsibility 责任
  • general 普遍的
  • reliance 可靠
  • recognized 被公认的