Justifying office automation: benefits and problems
作者: Lisa Grantham
作者单位: 1Completed her four years as an honours student (and subsequently has received a first-class honours degree) in Business Information Management at Leeds Metropolitan University, UK.
刊名: Industrial Management & Data Systems, 1995, Vol.95 (8), pp.10-13
来源数据库: Emerald Journal
DOI: 10.1108/02635579510095733
关键词: Cost/benefit analysisInformation technologyJustificationManagementOffice automationPerformance
原始语种摘要: Difficulties in measuring the benefits of office automation arepreventing investment in systems. Examines the problems fororganizations attempting to cost-justify office automation. Benefitsattributed to office automation used to be quantifiable, however, morerecently office automation is being used to support managers whosebenefits are much “softer” and not as quantifiable. Proposesthat today′s methods of justification focus too strongly on quantifiablebenefits and do not neccesarily justify expenditure on office systems.Suggests that, while it is understandable that management will need tobe able to justify investments in financial terms, these methods need toevolve to access benefits at both a quantitative and qualitative levelwhich will provide a more credible measure of the value of...
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