Buyer-seller interaction in facility services
作者: Simone GuerciniSilvia Ranfagni
刊名: Journal of Service Theory and Practice, 2015, Vol.25 (2), pp.162-180
来源数据库: Emerald Journal
DOI: 10.1108/JSTP-07-2013-0139
原始语种摘要: Purpose(#br) – The purpose of this paper is to focus its attention on the analysis of buyer-seller interactions in facility services. In particular it proposes to investigate the interactions Italian municipalities develop with sellers involved in facility services outsourcing and to evaluate how scientific contributions on business service (filtered through Service Dominant Logic) are constitutive paradigms of the interactions investigated. (#br)Design/methodology/approach(#br) – The investigation is based on 15 case studies of small and medium-sized municipalities that are built on in-depth interviews with technical staff who, together with the mayors, perform the role of facility managers. Results from case studies are triangulated with secondary data and observations emerging from...
全文获取路径: Emerald 

  • seller 卖主
  • facility 设备
  • interaction 相互酌
  • outsourcing 外部采办
  • buyer 买主
  • empirical 经验的
  • methodology 方法学
  • business 交易
  • develop 发展
  • purpose 目的