The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance
作者: Hassan Saleh Al-DhaafriAbdullah Kaid Al-SwidiRushami Zien Bin Yusoff
作者单位: 1Dubai Police, Dubai, United Arab Emirates , and Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia , Malaysia
2Department of Management and Marketing, Qatar University , Doha, Qatar
3College of Business, Universiti Utara Malaysia , Malaysia
刊名: The TQM Journal, 2016, Vol.28 (6), pp.991-1011
来源数据库: Emerald Journal
DOI: 10.1108/TQM-04-2014-0040
关键词: Total quality management (TQM)Enterprise resource planning (ERP)Organizational excellence (OE)Entrepreneurial organizational culture (EOC)
原始语种摘要: Purpose(#br)The purpose of this paper is to investigate the relationship between enterprise resource planning (ERP) and organizational performance through examining the mediating effect of total quality management (TQM) and organizational excellence and the moderating effect of entrepreneurial organizational culture (EOC). (#br)Design/methodology/approach(#br)A survey questionnaire was used to collect the data from Dubai Police Departments. Out of the questionnaires distributed, 320 completed usable were returned and used for the analysis which employed partial least squares structural equation modelling methodology. (#br)Findings(#br)The results showed that there are positive and significant relationships between ERP, organizational excellence, TQM, and organizational performance. In...
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