Personnel allocation among bank branches using a two-stage multi-criterial approach
作者: Fuad AleskerovHasan ErselReha Yolalan
作者单位: 1Russian Academy of Sciences, Institute of Control Sciences, 65 Profsoyuznaya St., Moscow 117997, Russia
2Yapı Kredi Bank, Levent, 80620 Istanbul, Turkey
刊名: European Journal of Operational Research, 2003, Vol.148 (1), pp.116-125
来源数据库: Elsevier Journal
DOI: 10.1016/S0377-2217(02)00350-8
关键词: BankingHuman resourcesWorkload patternMulti-criteria analysisOrdinal ranking
原始语种摘要: Abstract(#br)This paper presents a normative two-stage approach for personnel allocation among branches of a large-scale commercial bank. It invokes and generalizes upon a decision rule named “Condorcet practical rule” first introduced by Marquis de Condorcet (1743–1794) and used by Geneva’s parliament during two years around 1792. It lay dormant for more than two centuries. The approach presented is based on a multi-criteria ordinal ranking model, taking into account a threshold of insensitivity within branch performance evaluations. An underlying homogeneity assumption is relaxed by introducing the concept of homogeneous branch subsets, using a new clustering algorithm. These subsets are based on workload patterns within the branches. Lastly the method is applied to real-life data from...
全文获取路径: Elsevier  (合作)
影响因子:2.038 (2012)