Model for the quality of local government online services
作者: Filipe SáÁlvaro RochaJoaquim GonçalvesManuel Pérez Cota
作者单位: 1Câmara Municipal de Penacova, Penacova, Portugal
2Universidade de Coimbra, Departamento de Engenharia Informática, Coimbra, Portugal
3IPCA – Instituto Politécnico do Cávado e do Ave, Barcelos, Portugal
4Universidade de Vigo, Ourense, Spain
刊名: Telematics and Informatics, 2016
来源数据库: Elsevier Journal
DOI: 10.1016/j.tele.2016.09.002
关键词: e-Governmente-ServicesQuality of servicePublic servicesLocal governmentOnline services
原始语种摘要: Abstract(#br)With this work, we wanted to develop a comprehensive model to evaluate the quality of online local government services. In a first stage, this paper presents a literature review with a careful analysis of book samples, thesis, dissertations and articles from this field of expertise, and identifies the specificities of local governments, as well as quality assessment approaches to traditional, electronic, and e-Government services. This literature review allowed us, simultaneously, to identify a list of dimensions that evaluate the local context. To better understand the specificities of local authorities and complete the list of dimensions collected from our literature review, we carried out an empirical study based on 21 interviews with local government experts. From this...
全文获取路径: Elsevier  (合作)

  • government 政府
  • local 局部的
  • online 联机
  • service 服务
  • quality 品质