Automated Teller Machine (ATM) Operation Features and Usage in Ghana: Implications for Managerial Decisions
作者: Yazeed Abdul MuminYazidu UstarzIbrahim Yakubu
作者单位: 1University for Development Studies
刊名: Journal of Business Administration and Education, 2014, Vol.5 (2)
来源数据库: Infinity Press
原始语种摘要: Automated Teller Machine (ATM) packages of banks in Ghana have operated for a very long time without full exploration of all essential functions of the facility and this has baffled the minds of the public and other decision makers about the effect of ATM operations on customer demand for it. It is in line with this view that this study was conducted to assess the operational features of the ATM and the factors that account for customers’ willingness to use ATM. The study modelled the operational features of ATM using queuing modelling and a probit model was estimated to determine the factors affecting customer usage of ATM. Data was collected from 160 customers of banks with ATM facilities in the Wa Municipality. It was realized that there is a high traffic intensity for ATMs use for...
全文获取路径: Infinity Press  (合作)
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关键词翻译
关键词翻译
  • ATM Asynchronous Transmission Mode
  • usage 使用率
  • operational 运算的
  • customer 用户
  • willingness 志愿
  • banks 管束
  • probit 概率单位
  • security 可靠性
  • attainment 成就
  • decision 决定