Airport level of service: A model according to departing passengers’ perceptions at a small-sized airport
作者: Max Well Elias GonçalvesMauro Caetano
刊名: Journal of Airline and Airport Management, 2017, Vol.7 (1), pp.65-79
来源数据库: Omnia Publisher SL
DOI: 10.3926/jairm.65
原始语种摘要: Purpose: This study proposes a conceptual model of level of service evaluation to a small-sized airport with a focus on departing passengers.Design/Methodology: The variables selected to compose the model were chosen according to their adequacy to departing passengers and the airport’s characteristics. A survey was conducted, and, posteriorly, exploratory factor analysis was used in order to verify the adequacy of the conceptual model proposed and also to improve it according to the results obtained.(#br)Findings: The results show that the level of service of the airport is composed of three dimensions: airport characteristics, passenger processing, and prices. The relative importance of the dimensions according to their contribution to the composition of the airport’s overall level of...
全文获取路径: Omnia出版社  (合作)
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关键词翻译
关键词翻译
  • airport 航空港
  • passengers 乘客
  • according 按照
  • level 水准
  • sized 过筛的
  • service 服务
  • model 模型
  • compose 组成
  • exploratory 勘探的
  • adequacy 适当性