Perception of Library Users towards Total Quality Management: A Study
作者: Ashok Kumar UpadhyayRinku RaghuvanshiNeetu Singh Raghav
刊名: International Journal of Library Science™, 2017, Vol.15 (3), pp.89-97
来源数据库: International Journal of Library Science
原始语种摘要: Total quality management (TQM) has already grown in industrial organizations but nowadays TQM is applied in almost all fields including education. The purpose of this study is to measure the total quality management perceptions of the Central Library users, University of Delhi. As they relate to quality service and to determine how far the Central Library, University of Delhi has succeeded in delivering such service to its users.A well-structured questionnaire was administered among the users of Central Library, University of Delhi to collect the necessary data regarding the measure total quality management. The present study consists only measuring total quality management of central Library of University of Delhi and the geographical area is restricted to the only Delhi University.The...
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  • quality 品质
  • towards 朝向
  • total 总和
  • management 管理
  • necessary 必要的
  • purpose 目的
  • almost 几乎
  • measuring 测量
  • library 图书馆
  • users 使用者