Impact of Perceived Organizational Support ( POS ) on Service Quality under Social Exchange ( SE )
作者: Tahir, M Mansha
刊名: International Journal of Business, Economics and Management Works, 2016, Vol.3 (4), pp.59-65
来源数据库: Kambohwell Publisher Enterprises
关键词: Perceived organizational supportknowledgeskills and abilitiessocial exchangeservices quality
原始语种摘要: This research,” Impact of Perceived Organizational Support (POS) on Service Quality under Social Exchange (SE)” focused on interrelationship between Perceived Organizational Support (POS), Social Exchange (SE) and their effect on Service Quality. Based on literature, model was developed that linked Perceived Organizational Support (POS), Social Exchange (SE) and Service Quality. Null hypothesis (H0) and alternative hypothesis (H1) were developed to be tested to understand the relationship. Researcher collected data from customer services branches of cellular companies/ networks in Rahim Yar Khan District by using questionnaire. SPSS (V.19) was used to analyze the collected data. First chapter of this research work is “Introduction” contains information about project as background,...
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