TQM POTENTIAL MODERATING ROLE TO THE RELATIONSHIP BETWEEN HRM PRACTICES, KM STRATEGIES AND ORGANIZATIONAL PERFORMANCE: THE CASE OF JORDANIAN BANKS
作者: Zeyad AlkhazaliIssam AldabbaghAyman Abu-Rumman
作者单位: 1Al-Ahliyya Amman University
刊名: Academy of Strategic Management Journal, 2019, Vol.18 (3), pp.1-16
来源数据库: Allied Business Academies
关键词: HRM PracticesKM StrategiesTQMOrganizational PerformanceJordanian Banks
原始语种摘要: With the ever-increasing attrition rate of organizational performance in national banks, the Jordanian banks continue to face a number of economic difficulties and imbalances in the economic structure, their results witnessed a decline in many case. This study aims to investigate the effects of Total Quality Management (TQM) on the relationship between Human Resource Management (HRM) practices and Knowledge Management (KM) strategies towards organizational performance of Jordanian banks. Result of Partial Least Squares (PLS) path analysis supports all variables in the hypothesized direct relationship with organizational performance. Relationship between HRM practices (training and development, performance appraisal and compensation) and KM strategies (knowledge acquisition, knowledge...
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关键词翻译
关键词翻译
  • TQM 全面质量管理
  • organizational 组织
  • economic 经济的
  • towards 朝向
  • CASE Computer-Aided Software Engineering
  • creating 生成
  • sustainable 能保持一定速度的
  • between 在中间
  • empirical 经验的
  • knowledge 知识