Causes of conflict between clinical and administrative staff in hospitals.
作者: Panahi Tosanloo MohammadAdham DavoudAhmadi BatoulRahimi Foroshani AbbasPourreza Abolghasem
作者单位: 1Department of Health Management and Economics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.
2Department of Public Health, School of Public Health, Ardabil University of Medical Science, Ardabil, Iran.
3Epidemiology and Biostatistics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.
4Health Promotion and Education, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran.
刊名: Journal of education and health promotion, 2019, Vol.8 , pp.191
来源数据库: PubMed Journal
DOI: 10.4103/jehp.jehp_54_19
关键词: Administrative staffClinical staffConflict causesConflict managementHospital
原始语种摘要: BACKGROUND(#br)Providing the high-quality services in hospitals depends on to minimize conflict between all members within a health team. This study aimed to identify the causes of conflicts experienced by clinical and administrative staff in hospitals.(#br)METHODS(#br)A cross-sectional study was carried out in 2018. The sample included 320 clinical and administrative staff from six hospitals affiliated to Ardabil University of Medical Sciences that were selected using two-step clustering sampling method. Data collection was accomplished by self-administered questionnaires. Descriptive statistics, t -test, and ANOVA were used for data analysis.(#br)RESULTS(#br)Total conflict score revealed that clinical staff had higher levels of perceived conflict than administrative staff. In terms of...
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关键词翻译
关键词翻译
  • administrative 行政的
  • conflict 冲突
  • staff 标尺
  • between 在中间
  • inefficient 无能的
  • management 管理
  • productive 生产的
  • quality 品质
  • statistics 统计
  • organizational 组织