THE NEXUS BETWEEN TOTAL QUALITY MANAGEMENT, JOB SATISFACTION AND EMPLOYEE WORK ENGAGEMENT IN THE FOOD AND BEVERAGE MULTINATIONAL COMPANY IN NIGERIA
作者: Oluwafemi, Olaoluwa J., Okon, Samuel Essien
刊名: Organizations and Markets in Emerging Economies, 2018, Vol.9 (2)
来源数据库: Faculty of Economics and Business Administration, Vilnius University
DOI: https://doi.org/10.15388/omee.2018.10.00013
关键词: Work engagementTotal quality managementJob satisfactionFoodBeverage manufacturing firm in Nigeria
原始语种摘要: Adopting total quality management (TQM) program in an organisation may have consequences not only for organisational outcomes but also for employee work behaviour. Therefore, this study investigates the conceptual and empirical link between TQM practices, job satisfaction, and employee work engagement. Cross-sectional survey design, quota, proportionate and simple random sampling were used to draw 300 participants from the study population, out of which 190 responded and n = 183(61%) usable responses to the questionnaire designed for the purpose from employees of a food and beverage multinational company in Lagos metropolis were obtained. Regression and correlation analyses were used to analyse the study data. Significant positive relationship was found between dimensions of TQM practices...
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关键词翻译
关键词翻译
  • employee 雇员
  • satisfaction 满意
  • management 管理
  • engagement 啮合
  • multinational 跨国
  • empirical 经验的
  • TQM 全面质量管理
  • workforce 劳动力
  • quality 品质
  • metropolis 首府