Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals
作者: Chang Eun KimJoon-Shik ShinJinho LeeYoon Jae LeeMe-riong KimAreum ChoiKi Byung ParkHo-Joo LeeIn-Hyuk Ha
作者单位: 1Jaseng Medical Foundation
刊名: BMC Complementary and Alternative Medicine, 2017, Vol.17 (1)
来源数据库: Springer Journal
DOI: 10.1186/s12906-017-1691-6
关键词: Health care facilitiesManpowerAnd servicesHealth servicesHealth personnelTreatment outcomeHealth care qualityAccessAnd evaluationPatient satisfactionSurveys and questionnaires
英文摘要: Treatment effectiveness holds considerable importance in the association between service quality and satisfaction in medical service studies. While complementary and alternative medicine (CAM) use grows more prominent, comprehensive evaluations of the quality of medical service at CAM-oriented hospitals are scarce. This study assesses the quality of medical services provided at a CAM-oriented hospital of Korean medicine using the service encounter system approach and analyzes the influence of treatment effectiveness on patient loyalty.
原始语种摘要: Treatment effectiveness holds considerable importance in the association between service quality and satisfaction in medical service studies. While complementary and alternative medicine (CAM) use grows more prominent, comprehensive evaluations of the quality of medical service at CAM-oriented hospitals are scarce. This study assesses the quality of medical services provided at a CAM-oriented hospital of Korean medicine using the service encounter system approach and analyzes the influence of treatment effectiveness on patient loyalty.
全文获取路径: Springer  (合作)
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来源刊物:
影响因子:2.082 (2012)

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关键词翻译
关键词翻译
  • medicine 
  • CAM 计算机辅助制造
  • complementary 补的
  • service 服务
  • medical 医学
  • alternative 可选择的
  • patient 有耐性的
  • satisfaction 满意
  • effectiveness 有效性
  • loyalty 忠实