Software as a service based CRM providers in the cloud computing: Challenges and technical issues
作者: Alireza SouriParvaneh AsghariReza Rezaei
作者单位: 1Islamic Azad University
刊名: Journal of Service Science Research, 2017, Vol.9 (2), pp.219-237
来源数据库: Springer Nature Journal
DOI: 10.1007/s12927-017-0011-5
关键词: SaaSCRM ProviderCloud ComputingLiterature Review
英文摘要: In recent year, cloud computing as a new internet-based computing model provides different service providers dynamically. Today, Software-as-a-service (SaaS) is one of main key points of the computing procedure. However, by raising user interactions, the complexity of the cloud processes is increasing with the advancement of technology. Therefore, providing appropriate services to response the Customer Relationship Management (CRM) applications are challengeable in cloud environments. To the best of our knowledge, there is no any systematic and detailed review in the field of the SaaS based CRM providers in cloud computing. Therefore, this paper categorizes the SaaS features based on key points of the CRM providers. The SaaS features compared with each other according to important factors...
原始语种摘要: In recent year, cloud computing as a new internet-based computing model provides different service providers dynamically. Today, Software-as-a-service (SaaS) is one of main key points of the computing procedure. However, by raising user interactions, the complexity of the cloud processes is increasing with the advancement of technology. Therefore, providing appropriate services to response the Customer Relationship Management (CRM) applications are challengeable in cloud environments. To the best of our knowledge, there is no any systematic and detailed review in the field of the SaaS based CRM providers in cloud computing. Therefore, this paper categorizes the SaaS features based on key points of the CRM providers. The SaaS features compared with each other according to important factors...
全文获取路径: Springer Nature  (合作)
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关键词翻译
关键词翻译
  • CRM Control and Reproducibility Monitor
  • technical 技术的
  • cloud 
  • computing 计算
  • providing 只要
  • based 基于
  • according 按照
  • efficiency 效率
  • their 他们的
  • applications 应用程序