Reengineering the licensing process for businesses involving multiple government agencies in Singapore
作者: Albert Wee Kwan Tan Cuthbert Shepherdson
刊名: Electronic Government, an Int. J., 2010, Vol.7 (4), pp.346-361
来源数据库: Inderscience Enterprises Limited
DOI: 10.1504/EG.2010.035720
关键词: online licensinglicensesSingaporereengineeringregulationgovernment agenciesinternetworld wide webregulatory instrumentscritical issuesCommonwealth of Nationsbusiness process redesignBPRroadmapscitizen-centric e-governmentelectronic governmentstrategic managementbusiness modelsmodel designconnected government.
原始语种摘要: This paper aims to highlight and examine the instances and reasons that make online licensing an attractive regulatory instrument to government agencies. It investigates the evolution of e-government in Singapore – one of the leading countries in online government service provision among the Commonwealth countries. A case study is presented detailing how the Singapore Government's online license was devised and implemented. The success of this implementation yields valuable insights into the identification and management of critical issues during the evolvement and attainment of Business Process Redesign (BPR) in e-government. Cumulatively, these lessons provide a roadmap for the successful attainment of citizen-centric e-government.
全文获取路径: Inderscience 出版公司 

  • government 政府
  • licensing 发给许可证
  • Singapore 新加坡
  • citizen 公民
  • attainment 成就
  • online 联机
  • successful 成功的
  • license 许可证
  • process 过程
  • BPR business process reengineering