Dynamic service capabilities enabling agile services
作者: Aparna RamanSangeeta Shah Bharadwaj
作者单位: 1Department of Information Management, Management Development Institute , Gurugram, India
2Management Development Institute , Gurugram, India
刊名: Journal of Enterprise Information Management, 2017, Vol.30 (1), pp.166-187
来源数据库: Emerald Journal
DOI: 10.1108/JEIM-01-2016-0015
关键词: Scale developmentAgile servicesDynamic capabilities theory
原始语种摘要: Purpose(#br)The purpose of t1his paper is to develop an instrument to measure agile services based on dynamic capabilities theory. The paper investigates the service agility through two building blocks service sensing and seizing agility and service responding agility. (#br)Design/methodology/approach(#br)The items were generated using existing scales, content analysis and using in-depth interview. The scale was validated using data from Indian services industry. (#br)Findings(#br)A pool of 32 items for dynamic service capabilities enabling agile services and 12 items for agile services were proposed. Empirical validation shows that the scale exhibits high levels of reliability. (#br)Research limitations/implications(#br)The new concept of agile services has been introduced, which is of...
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关键词翻译
关键词翻译
  • agile 灵活
  • enabling 启动
  • service 服务
  • items 贵重物品
  • scale 度盘
  • validation 证实
  • methodology 方法学
  • agility 灵巧
  • framework 构架
  • existing 现行