Improving the performance of a computer company in supporting its reverse logistics operations in the Asia-Pacific region
作者: Albert Wee Kwan TanWei Shin YuKumar Arun
作者单位: 1Nanyang Technological University, Singapore
刊名: International Journal of Physical Distribution & Logistics Management, 2003, Vol.33 (1), pp.59-74
来源数据库: Emerald Journal
DOI: 10.1108/09600030310461007
关键词: Reverse logisticsPerformance measurementImprovementComputer industry
原始语种摘要: A study was conducted on a leading US-based computer maker to examine its reverse logistics operations in the Asia-Pacific region. This US company had set up a spare parts business unit in Singapore to take care of the Asia-Pacific customers for its products, which were still under warranty or service contracts. Defective parts were sent to its US headquarters for refurbishment and repair, and subsequently return to the Asia-Pacific region. The study revealed a number of interesting findings. These included: about 50 percent of the products returned to the USA cost less than half the reverse logistics costs; the current information technology systems supporting the reverse logistics operations are not used in assisting the company’s managers in making critical decisions but in data...
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关键词翻译
关键词翻译
  • logistics 补给
  • company 公司
  • Pacific 太平洋
  • making 制定
  • region 地域
  • reverse 逆的
  • warranty 担保
  • inconsistent 不相容
  • costs 费用
  • decision 决定