A proposed framework for managing service parts in automotive and aerospace industries
作者: Robert de SouzaAlbert Wee Kwan TanHafidzaturrafeah OthmanMiti Garg
作者单位: 1The Logistics Institute Asia Pacific, National University of Singapore, Singapore
2Center for Corporate Learning, Singapore Manufacturers' Federation, Singapore
刊名: Benchmarking: An International Journal, 2011, Vol.18 (6), pp.769-782
来源数据库: Emerald Journal
DOI: 10.1108/14635771111180699
关键词: AerospaceAutomotiveService logisticsSpare partsAsia PacificDistribution management
原始语种摘要: Purpose(#br) – The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several leading automotive and aerospace companies. This paper also seeks to identify the trends and opportunities for service parts logistics in Singapore. (#br)Design/methodology/approach(#br) – Companies from aerospace and automotive industries involved in service logistics activities were involved in the study. Data were obtained primarily through interviews with key executives of the company. (#br)Findings(#br) – This paper summarizes some of the industry findings on service parts logistics in the...
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  • automotive 自动的
  • parts 器件
  • framework 构架
  • proposed 建议的
  • logistics 补给
  • company 公司
  • service 服务
  • aerospace 航天
  • primarily 首先
  • industry 工业