Today, the most important task during the construction of the entire service state system is the creation of modern and convenient formats of public service provision for citizens. The state is oriented to the needs and demands of citizens and also provides an opportunity to participate in public policy and to organize various state and municipal services. In the process of state and municipal service provision, the state pays attention to a feedback development with citizens and uses new ways of public service provision. The federal law No. 210 "On the organization of state and municipal service provision" issued on July 27, 2010, defines the principles and the procedure for state (municipal) services provision, the conditions and the procedure for their payment, the rights of the... applicants and the responsibilities of government bodies. One of the most important trends in the development of public service provision system on the territory of Russian Federation is the concept of Multi-Functional Centers (hereinafter referred to as MFCs) to provide the services according to "one window" principle. In the city of Moscow, they created the public service portal "Electronic Government", which provides the electronic access to services. Using it, an applicant can file a request and other necessary documents, learn about the progress of public service provision and get its result and pay the state fee. The result of MFC organization is that the process of state and municipal service organization has become more accessible, convenient and much more comfortable, due to waiting time reduction because of an electronic queue appearance, the terms for the processing of documents, the schedule of the center work comfortable for applicants, moreover, the MFC guarantees the protection of legal rights and the interests of citizens and organizations. In recent years, the forms of MFC activities the work of which had shortcomings have undergone certain change. A large modernization of MFC activities is accompanied by efficiency increase during the provision of services, but it is necessary to take into account the population adaptation to such rapid reengineering. Nowadays, a low quality of state and municipal service provision on the basis of MFC remains one of the key problems, despite of the widespread practice of MFC creation and development on the territory of Russian Federation. Difficulties arise for citizens during their appeal for this or that service and in the organization of MFC work. Within the framework of state and municipal management effectiveness increase, one of the key tasks is to improve the quality of population life, as well as to reduce the existing administrative barriers in various areas of public relations, which significantly affects the quality of state and municipal services provided to individuals or legal entities.