RFID-Based Automated Shared Drop Box for Laundry Business: A Process Model
作者: Sarwat IqbalSana ullahKamran AhsanMuhammad SaeedMuhammad Azhar Hussain
刊名: Mehran University Research Journal of Engineering and Technology, 2019, Vol.38 (1), pp.37-52
来源数据库: Mehran University of Engineering and Technology
原始语种摘要: Collection and delivery of laundry is an important process in the laundry business. The laundry businesses have adopted diverse models such as over the counter collection/delivery, online booking etc. The laundries are collected or delivered from customers’ doorstep or from customers’ desired location at a convenient time. In this paper, business process re-engineering concept has been incorporated to improve the collection and delivery process of laundry using RFID (Radio-Frequency Identification) tagging and Automated Laundry Collection Drop Box. The Devil’s Quadrangle has been used as a tool for evaluation. The proposed model will result in reduction in cost, time and improvement in service quality. It ultimately results in customers’ loyalty, economic efficiency and gain of a...
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  • economic 经济的
  • flexibility 柔顺性
  • savings 储蓄
  • process 过程
  • proposed 建议的
  • collection 收集
  • options 保留购买权
  • laundry 洗衣店
  • business 交易