CHANGES OCCURRED IN A PORCELAIN FACTORY DUE TO QUALITY MANAGEMENT SYSTEM IMPLEMENTATION
作者: Adina SârbLiliana ItulMaria Popa
刊名: Oradea Journal of Business and Economics (OJBE), 2019, Vol.4 (1)
来源数据库: University of Oradea, Faculty of Economic Sciences
关键词: Quality Management SystemISO 9001Customer satisfactionPorcelain factory.
原始语种摘要: The issues approach in this research show the benefits of the implementation of ISO 9001 standard in different companies as well as the importance of certain criteria with respect to customer satisfaction and confidence. This standard specifies requirements for a quality management system and it is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The criteria taken into account help to improve the quality management system of the organization. The purpose of this paper is to identify the changes due to the implementation of a quality management system based on ISO 9001 standard in a porcelain factory, named S.C. Apulum S.A. and to analyse the customer...
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关键词翻译
关键词翻译
  • quality 品质
  • customer 用户
  • standard 标准
  • implementation 执行
  • ISO Individual System Operation
  • management 管理
  • satisfaction 满意
  • system 
  • improved 改进
  • process 过程